Frequently Asked Questions
What is Metrix Assets?
Metrix Assets is a modern Australian cloud-based enterprise asset management system designed for local government, utilities and other organisations who manage infrastructure assets.
Is Metrix Assets cloud-based?
Yes. Metrix Assets is a secure, web-based platform accessed through a standard internet browser.
Is there a Metrix Assets mobile app?
Yes. The Metrix mobile app allows field staff to capture inspections, photos and defects online or offline on both IOS and Android. Find out more here.
Does Metrix Assets support asset lifecycle planning?
Yes. Metrix Assets supports lifecycle modelling, depreciation, renewals forecasting and long-term financial planning. Find out more here.
Can Metrix Assets integrate with financial systems?
Yes. Metrix Assets can integrate with council financial, GIS and maintenance systems. It can also function stand-alone as it has built-in strong financial management capabilities.
Is Metrix Assets suitable for small councils?
Yes. Metrix Assets is scalable for both small regional councils and large metropolitan councils.
Does Metrix Assets improve data quality?
Yes. Metrix Assets provides validation tools, GIS visual checks and bulk data update capabilities. The all encompassing finance, GIS and Asset Data Registers allow for strong data integrity.
Who uses Metrix Assets?
Metrix Assets is used by Australian local councils, utilities and public sector organisations that manage community infrastructure.
Does Metrix Assets include GIS mapping?
Yes. Metrix Assets includes built-in GIS mapping to view and manage assets spatially. The product is built on powerful mapping technology that delivers reliable, best-in-class performance. Find out more here.
What assets can be managed in Metrix Assets?
Roads, bridges, culverts, buildings, footpaths, parks, stormwater, water assets, sewer, open spaces, structures, trees, playgrounds and other infrastructure can all be managed in Metrix Assets.
Is Metrix Assets compliant with Australian asset management standards?
Yes. Metrix Assets aligns with ISO 55000 principles and IPWEA asset management guidelines.
Is Metrix Assets secure?
Yes. Metrix Assets uses modern cloud security, encrypted data transfer, role-based access and regular backups.
How long does it take to implement Metrix Assets?
Most councils are operational within weeks to a few months, depending on data size, quality and integrations.
Does Metrix Assets support field inspections?
Yes. Field inspections can be captured through the Metrix mobile app and synced back to the cloud. Find out more here.
Is Metrix Assets developed in Australia?
Yes. Unlike many other technologies within this sector, Metrix Assets is developed and supported in Australia for Australian councils.
How is Metrix Assets priced?
Metrix Assets pricing is tailored to each organisation, with quotes provided based on your specific requirements.
How precisely does your platform store geometry — is it lossless, does it keep the original coordinate system, and what about 3D?
What you load in is exactly what we store: native SRID, full precision, and all Z‑values intact for true 3D geometry. The only thing that ever changes is the map projection used for visualisation, not your underlying data. In other words, your geometry goes in clean and comes back out just as clean.
When changes are made to an asset, is there an audit trail? Can I roll-back an update if something goes wrong?
Yes — every change in the system is fully audited at the asset and component level. A limited set of actions can be rolled-back directly, and for everything else you simply apply a corrective update so the audit trail clearly shows what changed and why.
Is training provided for Metrix Assets?
Yes. Training is provided through face to face and remote sessions, videos and online help documentation.
What support is available for Metrix Assets?
Australian-based support is provided via helpdesk, consultants and ongoing system updates. For more information visit our Resources page.
How do I get a Metrix Assets demo?
A demo can be requested here
If I edit a spatial feature, will that have an effect on its Capital Value? Can I update a geometry without ‘breaking’ the valuation?
Yes, geometry edits are completely safe. Changing a spatial feature won’t alter its capital value, though the system will flag when a calculated capital value may have drifted from their respective recorded valuations. Capital Value only moves through explicit financial actions; tools like split and merge simply re‑apportion existing capital value (with explicit user approval) without increasing or decreasing the total carrying value.
Can I attach CCTV inspection videos for sewer pipes?
Yes, you can attach a wide range of file types directly to an asset or component, including CCTV footage. There are storage size limitations on our standard software agreement so furthermore, if the video is hosted on a proprietary platform elsewhere, you could consider using our Integration Linking tools to create a ‘smart hyperlink’ to point directly at the provider’s source. This is sometimes a good option if file size is large.